Q: Can I order samples?
A: Samples are available to wholesale customers.   Please call 1-866-774-6223 for samples and wholesale pricing.  (Leave a message at prompt #2.)

Q: How should I store my coffee purchase?
A: Whole bean coffee will stay fresh at room temperature in a sealed container for about 23 days. Ground coffee will lose freshness much faster. We suggest using a glass jar in the refrigerator for extended life. Glass prevents outside odors from absorbing into the beans, and does not produce it's own smell. Grind beans just before brewing for peak freshness and flavor. For even longer life, you can keep whole beans in the freezer. They do not need to be thawed to brew.

Q: How do I brew my coffee purchase?
A: For regular drip coffee makers, use one Approved Coffee Measurement (ACM - 2 tablespoons) per 8oz cup of water. If brew is too strong, dilute the finished pot with hot water. For all other coffee makers, refer to the included documentation for full instructions.

Q: Who roasts/packages your coffee?
A: Spin Coffee is a coffee roasting company- we are not a middleman or a warehouse who out sources roasters. We control the entire process- we roast and ship our own beans in-house.

Q: Do you sell ground coffee?
A: We sell both ground and whole bean coffee. We strongly recommend you buy whole bean, but we can do GROUND for an additional 50 cents a pound.  Whole bean coffee will stay fresh much longer then ground coffee, so we always suggest to our customers that they grind it right before brewing for the best flavor.

Q: Where do you ship your coffee to?
A: At this time, we only ship coffee to the contiguous 48 United States. International and overseas orders can be placed via phone. Please note that our free shipping offer does not apply to orders outside the continental USA.

Q: What payment options are available?
A: You can pay online by credit card- Mastercard, Visa, Discover, and American Express cards are all welcome. Our online store is totally secure and encrypted- your information is completely safe. We also accept checks and money orders via mail. Paypal is also accepted.

Q: What is your return policy?
A: No returns or exchanges. Call 1-866-774-6223 or email info@spincaffe.com if you have any problems with your order.

Q: How long is the turnaround time for my order?
A: Orders are typically roasted and shipped within 1 business day of our receiving the order. Our roasting and shipping facility operates M-F 9am-5pm ET.  

Q: Where do you ship from?
A: Spin Coffee ships all its coffee from our roasting facility in Rochester, NY.

Q: I need to get in touch with you, how can I do that?
A: You can call us directly at 1-866-774-6223 or email us at info@spincaffe.com. You can also contact us directly from this website through our contact section.